FREQUENTLY ASKED QUESTIONS

Welcome to our FAQs at the house of NOVATEK . Your TRUST is our top priority. Here is some essential information to quickly reassure you: For any other questions, please contact us at novatekpro.contact@gmail.com .

1. WHAT ARE THE DELIVERY TIMES?

We process your orders within 1 to 2 business days. Delivery times are 7 working days.

Occasionally delays may occur due to high demand, for which we apologize in advance.

2. WHAT ARE THE DELIVERY COSTS?

Enjoy free delivery exclusively in France, Belgium, Italy and Germany.

3. WHERE DO YOU SHIP?

Basically we ship worldwide. Some countries may not be able to benefit from our offers and we apologize in advance.

4. WHAT TO DO IF MY CONTACT DETAILS HAVE BEEN ENTERED IN MISTAKE / HAVE CHANGED?

If you have entered incorrect contact details or need to make changes, please contact us immediately at novatekpro.contact@gmail.com .

Once shipped, we cannot modify orders. If the package is returned, we will contact you to decide next steps.

5. HOW CAN I OBTAIN INFORMATION ON THE STATUS OF MY PACKAGE?

We offer package tracking. For tracking information, email us at novatekpro.contact@gmail.com .

Please note that tracking information may take 3-5 days to update in the system.

6. DO YOU OFFER A RIGHT OF RETURN ON PRODUCTS?

We are convinced of the quality of our products, which is why we have set your right of return at 30 days, without risk!

Products must be unused, in original condition and in their original packaging.

7. MY PRODUCT HAS A MANUFACTURING DEFECT AND/OR IS DEFECTIVE. WHAT CAN I DO ?

We will immediately replace an item if it is defective or damaged.

If, in this case, you would like to exchange it for the same item, we would be grateful if you:

1. Take a photo or video of the defective or damaged item, email it to us at novationkpro.contact@gmail.com and inform us of your complaint.
2. We will then contact you to resolve the situation.

8. HOW TO GET A REFUND FOR PRODUCTS?

Once your return has been inspected, we will contact you to issue a refund.

The refund will be made to the payment method used when you paid.

9. IS ONLINE PAYMENT SECURE?

Online payments are encrypted for added security. Your information is safe, and payments are processed by certified security partners.

10. HOW TO CONTACT US?

Rest assured, we are available 24/7 with a dedicated customer service team, based in Italy, ready to help you anytime, every day.